Our Commitments

Commitment to Families

InvoCare is committed to exceeding the expectations of the families we serve.

To ensure this, we have adopted a sophisticated client survey, which measures our service delivery against the expectations of our clients. InvoCare outperforms client expectations in both service and price. It also shows a large majority would recommend our services to a friend or relative.

The most important ingredient in everything we do is assisting the personal needs of the family.

We invest in the training of our people, in the facilities we offer – and most importantly – we empower our people, all so we can show our commitment to the families we serve.

We seek to make the families we assist aware of all the options available to them, to make the service they experience everything they would like it to be.

Commitment to Communities

InvoCare is committed to the communities around us, and we share our expertise on topics such as:

• The role of a funeral director;
• The benefits of planning ahead for funeral costs; and
• Coping with grief and related grief topics.

Both as a corporation and through our many brands, InvoCare’s people participate in community activities, including volunteering within community organisations such as Lions Clubs, Rotary and similar organisations; supporting churches and cultural groups; as well as support for local, national and international charities.

Commitment to Our Industry

InvoCare is committed to leading the industry in our level of professionalism wherever we operate.

We do this by:

• Having our own Code of Conduct that encourages excellence in service, builds trust amongst our community partners, creates a safe and discrimination-free work environment, and shows respect to all sections of the community.
• Joining, participating and leading relevant industry associations wherever we operate in the world, including the following:
  • Australian Funeral Directors Association (Australia)
  • Funeral Directors Association of New Zealand (New Zealand)
  • New Zealand Embalmers Association (New Zealand)
  • National Funeral Directors Association (Singapore)
  • The Association of Funeral Directors (Singapore)

   

  Each of these associations has their own Code of Conduct which we abide by. These Codes of Conduct are related to service to families, legislative compliance and professional standards, care of the deceased and members’ obligations to the public.